Return Policy

Thanks for your interest in our Return Policy. We hope to leave you with a positive solution!

Here at Austin Rowe, we return items via exchange or via store credit. Refunds are not available. Store credit will be issued or the item(s) exchanged for the return of an unopened product(s) in its original, sellable condition. To be eligible for a return, your item must be unused, in the same condition and original packaging as it was received in. Please note that shipping charges are non-refundable.

To start a return, please submit your return request online using your email address, order number along with a detailed note. You must contact us within 15 days of your registered delivery date of your order. Once your return is authorized, we will send you shipping instructions. We'll issue an exchange or store credit for the unused products once we’ve received them from you.

Please note that most of our shoes, shirts and handbags are available to be exchanged. The items must be unwashed and unworn with the Austin Rowe tags and seal attached along with the original packaging. All items must be returned in protective packaging to minimize damage during handling and transit. All shoes must be return in the original shoe package and in protective packaging to minimize damage during handing and transit.

All damaged returns, unfortunately will not be accepted. Shipping and handling fees are the responsibility of the party returning the items and they are non-refundable. We are not responsible for return packages that may be lost or damaged in transit. Thus, we strongly recommend that you choose a method of shipping with tracking and insurance.

Unfortunately, if the item is marked SALE or FINAL SALE it cannot be returned. Below is a list of items that are excluded from being returned. They are final sale and are not able to be returned.

• Shipping Fees
• Items with scents, deodorant and signs of wear and tear
• Worn Items
• Hats
• Lingerie
• Swimwear
• Jewelry
• Sunglasses
• Tattoos
• Free gifts or promotional items
• Items marked sale or final sale

Still have questions? Please reach out to us via our Contact Us page or email us at info@atxrowe.com with your full name, phone number, email address and order number. We will get back to you, as soon as possible.

Please note that by making a purchase on atxrowe.com, you are agreeing to our return policy.