FAQ

When Did You Begin?

Austin Rowe was birthed in the Summer of 2015. It's name in honor of the owner's paternal Grandmother(Austin) and Great Aunt (Rowe). The online store began in the Fall of 2020.

Tell me about the products and their names.

We work with various vendors near and far. In an effort to honor her family, the owner has named many of the products offered in Austin Rowe after her family members. 

Tell me about your payment options.

Our goal is offer you multiple avenues to pay for your purchase. We offer Amazon Pay, PayPal, Google Pay, Apple Pay and we accept Mastercard and Visa. We are also working on providing you with new payment options, as well.

Tell me about placing an order.

When you place an order with us, you will receive a confirmation of your order. In addition, you will receive an email when the order has been fulfilled and shipped. Lastly, you'll receive tracking information, as well. If you have any challenges with your order, please reach out to us via email or our Contact Us page. 

Tell me about your return policy.

Please visit our Return Policy page. If you have any additional questions or concerns, please email us and we'll be happy to address your concerns.

Tell me about your sizing.

Please visit our Size Chart page. If you have any additional questions or concerns, please email us and we'll be happy to address your concerns.

Tell me about your shipping.

Our orders are typically processed within 1-3 business days after purchase. If you’ve purchased a pre-ordered an item, your order might take a little longer to ship.

Orders placed over the weekend will be processed and sent by Monday unless it (Weekend or Monday) is a holiday. Then the order will be processed and shipped on the next business day. If you have any additional questions or concerns regarding shipping, please check out our shipping policy, reach out to us via email or our Contact Us page and we'll be happy to address your concerns.